Returns Policy

AutoEver Limited Returns Policy
At AutoEver Limited, customer satisfaction is our top priority. To ensure clarity and transparency, please review our returns policy outlined below:
1. General Policy
AutoEver Limited does not accept returns based on normal wear and tear issues. Vehicles are sold "as-is" unless stated otherwise.
2. Wear and Tear
Wear and tear refers to the gradual deterioration of vehicle parts and components due to normal usage over time. The following are examples of wear and tear items not covered under our returns policy:
• Brakes: Brake pads, rotors, and brake shoes that wear down from regular use.
• Tires: Tread wear and damage due to road hazards, punctures, or improper maintenance.
• Wiper Blades: Degradation of rubber wiper blades due to exposure to weather elements.
• Light Bulbs: Burnt-out bulbs from regular use.
• Batteries: Battery depletion from standard usage or age.
• Filters: Air, fuel, and cabin filters that need replacement as part of regular maintenance.
• Fluids: Engine oil, transmission fluid, coolant, brake fluid, and other consumable fluids.
• Belts and Hoses: Wear and tear on serpentine belts, timing belts, and hoses.
• Suspension Components: Normal wear on shocks, struts, and other suspension parts.
• Interior and Exterior: Normal wear on seats, carpets, paint, and other aesthetic components.
3. Covered Issues
If you encounter any issues other than normal wear and tear, please follow these steps:
• Contact Us: Send an email detailing the issue to autoeverlimited@gmail.com. Include your name, contact information, vehicle identification number (VIN), and a detailed description of the issue.
• Response Time: Allow up to 2 weeks from the date of your email for us to review your concern and provide a response. We will either schedule an appointment for inspection or offer an alternative solution within this period.
4. Third-Party Warranty
We offer warranties through a third-party company, Autoguard Warranties. If you experience any problems covered by this warranty, you may contact Autoguard Warranties directly. Please note the following:
• Contact Autoguard: For any claims or issues covered under the warranty, reach out to Autoguard Warranties directly using the contact information provided in your warranty documentation.
• Independent Entity: Autoguard Warranties is an independent third-party company and operates separately from AutoEver Limited. We are not responsible for the claims process or any decisions made by Autoguard Warranties.
5. Non-Covered Issues
AutoEver Limited does not cover:
• Wear and tear items as detailed above.
• Damage due to misuse, neglect, or accidents occurring after the sale.
• Modifications or repairs made by unauthorized third parties.
6. Inspection and Repair
If an issue is determined to be covered under our policy, the following steps will be taken:
• Inspection: An appointment will be scheduled for a thorough inspection of the vehicle.
• Repair/Replacement: Based on the inspection, necessary repairs or replacements will be made at no additional cost to the customer, provided the issue falls within the covered terms.
7. Resolution
Our goal is to respond to all valid issues within the 2-week period. This response will provide an update on the status of the issue and the next steps to be taken. Please note that while we aim to resolve issues promptly, some may require additional time beyond the initial 2-week period for full resolution.
Contact Information
For any questions or to initiate a return request, please contact us at:
Email: autoeverlimited@gmail.com

Thank you for choosing AutoEver Limited. We are committed to providing you with the best service and support.